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Terms & Conditions

Residential Cleaning Service Agreement

These terms apply to residential cleaning services provided by Mary’s House Cleaner Services LLC.

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1. Satisfaction Guarantee

Your satisfaction is important to us. Every cleaning is covered by a 24-hour service warranty. If you are not fully satisfied with an area we cleaned, please notify us within 24 hours after the service.

Subject to availability, we will return to re-clean the specific area at no additional cost. Refunds are not offered.

 

2. Cancellations and Rescheduling

Please provide at least 24 hours’ notice to cancel or reschedule an appointment.

  • Cancellations made less than 24 hours before the scheduled appointment may incur a $100 cancellation fee.

  • Same-day cancellations may incur a fee equal to 10% of the total service cost.

These fees help compensate for reserved time and lost scheduling opportunities.

 

3. Payment Terms

Payment is due after the cleaning service, unless otherwise agreed to in writing.

Pricing for recurring services is based on the selected service frequency:

  • Weekly

  • Every two weeks

  • Every three weeks

  • Monthly

Pricing may be adjusted if the service frequency changes.

 

4. Deposit Policy

A $100 deposit may be required when booking to secure an appointment. The deposit will be applied toward the total service cost.

  • Appointments are not confirmed until the deposit is received.

  • Deposits may be non-refundable in the event of a same-day cancellation or no-show.

 

5. Late Payments

Payments not received within the agreed timeframe are considered late. A late fee of 10% of the total service cost may be applied after seven days.

 

6. Service Suspension

If payment is not received and no prior payment arrangement has been made, Mary’s House Cleaner Services LLC may suspend future services until the outstanding balance is paid in full.

7. Accepted Payment Methods

Accepted forms of payment may include:

  • Cash

  • Check

  • Zelle

 

8. Liability for Personal Items

Clients are responsible for securing valuable, fragile, or irreplaceable items before the service. This includes, but is not limited to, jewelry, cash, electronics, and important documents.

Mary’s House Cleaner Services LLC is not responsible for the loss of or damage to these items.

This agreement is governed by the laws of the State of Arizona.

 

9. Service Limitations

Cleaning services do not include:

  • Organizing, washing dishes, or doing laundry

  • Cleaning very high or unsafe areas

  • Cleaning walls with flat paint

  • Lifting or moving heavy furniture

Furniture will be cleaned underneath only if the client moves it before the appointment. Areas with excessive clutter may not be cleaned unless they are cleared beforehand.

Additional services may be available for an extra fee.

 

10. Water and Electricity

Cleaning services require access to water and electricity. If either utility is unavailable upon arrival:

  • The service may be limited.

  • Partial fees may still apply to cover travel time and preparation.

Clients are responsible for ensuring that water and electricity are available before the scheduled appointment.

 

11. Preparing Your Home

To help us provide an efficient, high-quality service, please:

  1. Provide access to all areas to be cleaned.

  2. Remove personal, fragile, and valuable items from surfaces.

  3. Tell us in advance about any special requests or areas to exclude.

  4. Keep children and pets safely away from the cleaning area.

  5. Communicate any product preferences or sensitivities.

  6. Inform us in advance of allergies or other safety concerns.

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